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- Our purpose is to guarantee your full satisfaction.
If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date on which you received the last product) from www.sbu.it.
Returned items must be shipped back to the vendor within fourteen (14) calendar days from the date you notify the vendor of your decision to cancel.
The products must be returned by dispatching the package through the shipping agent indicated by the vendor DHL.
We also invite you to complete the return form available on the web site in the customer care area, in order for us to provide you with a return number.
It is not possible to return an item in exchange for another.
- Terms and conditions of return
- The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
we invite you to correctly fill in and submit either the online return form to the vendor, or this alternative form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof;
a) the products have not been used, worn, washed, modified or damaged;
b) the identification tag is still attached to the products with the disposable seal;
c) the products are returned in their original packaging;
d) the returned items must be shipped back to the vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel.
if you have fulfilled all requirements set forth above, the vendor shall refund the entire price for the purchased products. should you decide to use the courier indicated by www.sbu.it in the online return form, you will not have to directly take care of the return shipping costs, which are at your expense. in this case, www.sbu.it will pay the return shipping costs for you and will deduct from your refund the cost of return postage.
You will be notified if the returned products cannot be accepted. in this case, you may choose to have the products delivered to you at no expense to the vendor. if you refuse the above delivery, the vendor reserves the right to retain the products and the amount paid for your purchase of the products. without limiting the paragraph above, the cancellation right set out above does not apply to: (a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons; (b) products which are made to your specifications or clearly personalized; or (c) products which have become inseparably mixed with other items after delivery.
- Refund times and procedures
- After the vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. whatever the form of payment you used (credit/debit card, cash on delivery), the refund procedure will start within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days from when the vendor was informed of your decision to exercise your right to return the purchased products and once the vendor has checked that the return was carried out in compliance with the above conditions; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. you may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products.
Without prejudice to the above, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
a) purchase by credit/debit card: refund time will depend on the credit card company’s policies. we would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
b) payment by paypal: refunds will be credited to your paypal account and will be visible immediately. the actual reimbursement to the credit card associated with your paypal account depends on the company that issued the card;
- Identification tag
- All products sold by the vendor include an identification tag with a disposable seal. please try on the products without removing the tag and seal. returned products without the tag or seal will not be accepted.
- As advised by the vendor, returned products must be shipped by the package delivery company DHL.
The vendor will be paying the shipping costs on your behalf and track the package at any time.
Please contact DHL to organise pick-up.