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ShoppingShoppingショッピング

  • PER FARE ACQUISTI SU SBU.IT È NECESSARIO ESSERE REGISTRATI ED AVER ESEGUITO L'ACCESSO CON LE PROPRIE CREDENZIALI.
  • RICERCA ARTICOLI
  • PER CONSULTARE LIBERAMENTE IL NOSTRO CATALOGO, SELEZIONA UNA CATEGORIA DAL MENÙ DI NAVIGAZIONE O SCOPRI LE NOSTRE SELEZIONI DI PRODOTTI DALL'HOME PAGE.
  • INFORMAZIONI SUI PRODOTTI
  • SU OGNI SCHEDA PRODOTTO TROVI TUTTE LE COMBINAZIONI DI TAGLIA E COLORE ATTUALMENTE DISPONIBILI, LA DESCRIZIONE E LA COMPOSIZIONE DELL'ARTICOLO. CLICCA SULL'IMMAGINE DEL PRODOTTO PER INGRANDIRLA E VISUALIZZARE TUTTI I DETTAGLI. PER OTTENERE ULTERIORI INFORMAZIONI RIGUARDO AL PRODOTTO E ALLA SUA VESTIBILITÀ, IL CLIENTE PUÒ SCRIVERE UN’EMAIL A shop@SBU.IT
  • PREZZI E VALUTA
  • I PREZZI PUBBLICATI E LE FATTURE FINALI SARANNO IN EURO (EUR) PER TUTTI I PAESI DEL MONDO.
    PER AIUTARE I CLIENTI NELL'APPROSSIMAZIONE DEI VALORI IN EURO NELLA MONETA LOCALE, IL SITO SBU.IT HA UNA FUNZIONE DI CONVERTITORE DI VALUTA.
    GLI IMPORTI FINALI SU CARTA DI CREDITO POSSONO VARIARE IN BASE ALLE FLUTTUAZIONI DELLA VALUTA E ALLE COMMISSIONI BANCARIE.
    SBU.IT INVITA I CLIENTI A CONTATTARE LA PROPRIA BANCA PER CONOSCERE IL VALORE DELLA CONVERSIONE DEI PREZZI E LE COMMISSIONI BANCARIE RELATIVE ALLA TRANSAZIONE.
    LE CARTE DI CREDITO SARANNO ADDEBITATE IN EURO.
    IL PREZZO FINALE SARÀ CALCOLATO E ADDEBITATO SULLA CARTA DI CREDITO CON IL TASSO DI CAMBIO APPLICABILE IL GIORNO DELLA TRANSAZIONE.

COME ORDINARE

  • PER ACQUISTARE UN PRODOTTO SU SBU.IT:
  • 1) DALLA SCHEDA PRODOTTO, SELEZIONARE COLORE E TAGLIA DELL'ARTICOLO
    2) AGGIUNGERE IL PRODOTTO AL CARRELLO
    3) TERMINATA LA SESSIONE DI SHOPPING, CLICCARE SU SHOPPING BAG
    4) SELEZIONARE UNA DELLE OPZIONI DI PAGAMENTO
    5) INSERIRE I DATI DI SPEDIZIONE E, NELLA SCHERMATA SUCCESSIVA, QUELLI DI PAGAMENTO
    6) CONTROLLARE CHE LE INFORMAZIONI INSERITE SIANO CORRETTE E CLICCARE SU "ACQUISTA".
    7) VERRETE TRASFERITI SULLA PIATTAFORMA GESTPAY PER COMPLETARE IL PAGAMENTO IN MODALITà SICURA

    ENTRO QUALCHE MINUTO RICEVERAI UN'E-MAIL DI CONFERMA CON TUTTI I DETTAGLI DELL'ORDINE. DA QUESTO MOMENTO SARÀ IL NOSTRO NEGOZIO AD OCCUPARSI DI TUTTO.
    NON APPENA L'ORDINE SARÀ SPEDITO, TI AVVISEREMO CON UN' E-MAIL.
  • POSSO FARE AQUISTI DA MOBILE?
  • CERTO! È POSSIBILE NAVIGARE E ACQUISTARE SUL NOSTRO SITO NELLA VERSIONE OTTIMIZZATA PER MOBILE.
  • ELABORAZIONE DEGLI ORDINI
  • SBU.IT SI RISERVA IL DIRITTO DI RIFIUTARE UN ORDINE NEL CASO IN CUI GESTPAY NON RICEVA L’APPROVAZIONE DA PARTE DELLA BANCA DEL CLIENTE.
    UNA VOLTA CHE UN ORDINE DI PRODOTTI DISPONIBILI È STATO EMESSO NON È POSSIBILE APPORTARE MODIFICHE A TALE ORDINE.
    GLI ORDINI EFFETTUATI SEPARATAMENTE VERRANNO SPEDITI SEPARATAMENTE.
    SBU.IT SI RISERVA IL DIRITTO DI RITARDARE UNA SPEDIZIONE SE L'ORDINE NON PUÒ ESSERE SPEDITO PER MOTIVI CHE ESULANO DAL CONTROLLO DI SBU.IT.
    SI PREGA DI NOTARE CHE DURANTE LE PROMOZIONI E LE VENDITE POTRANNO VERIFICARSI DEI RITARDI NELLA SPEDIZIONE.
    SBU.IT SI RISERVA IL DIRITTO DI RIFIUTARE DI ELABORARE UN ORDINE E / O SERVIZIO IN QUALSIASI MOMENTO.
  • STATO DELL’ORDINE
  • ORDINE IN PREPARAZIONE: L'ORDINE È STATO CONFERMATO E ABBIAMO GIÀ SPEDITO UN'E-MAIL DI CONFERMA CONTENENTE IL NUMERO D'ORDINE.

    ORDINE SPEDITO: APPENA L'ORDINE SARÀ SPEDITO DAL NOSTRO MAGAZZINO, INVIEREMO UN'E-MAIL DI CONFERMA CON IL NUMERO DI RICERCA PER TRACCIARE LA SPEDIZIONE.

    GLI UTENTI REGISTRATI TROVANO TUTTE LE INFORMAZIONI SUGLI ORDINI ANCHE ALL'INTERNO DELL'AREA MY ACCOUNT.
    ACCEDENDO ALL’AREA RISERVATA, NELLA SEZIONE ORDINI, E CLICCANDO SU OGNI ORDINE, È POSSIBILE VISUALIZZARE IL NUMERO DI LETTERA DI VETTURA ASSEGNATO.

    VI SUGGERIAMO DI INSERIRE QUESTO NUMERO DIRETTAMENTE SUL SITO DI DHL PER MONITORARE LO STATO DI AVANZAMENTO DELL’ORDINE.
  • SONO PASSATE PIÙ DI 24 ORE E NON HO RICEVUTO L’E-MAIL DI CONFERMA DELL’ORDINE. COSA DEVO FARE?
  • CONTROLLA LA CARTELLA DI SPAM E ASSICURATI CHE l'indirizzo shop@SBU.IT SIA INSERITO NELLA LISTA DEGLI INDIRIZZI SICURI DEL TUO ACCOUNT DI POSTA ELETTRONICA.
    QUESTO IMPEDIRÀ AL FILTRO ANTISPAM DI BLOCCARE LE PROSSIME COMUNICAZIONI.

    SE NON DOVESSE BASTARE, CONTATTACI.
  • POSSO AGGIUNGERE O ELIMINARE ARTICOLI DAL MIO ORDINE?
  • PUTROPPO NO.
    OGNI ORDINE VIENE PROCESSATO AUTOMATICAMENTE E, UNA VOLTA CONFERMATO, NON CI È POSSIBILE MODIFICARNE I DETTAGLI.
    PER ACQUISTARE NUOVI ARTICOLI, È NECESSARIO EFFETTUARE UN NUOVO ORDINE; PER RESTITUIRLI OCCORRE SEGUIRE LA NOSTRA POLITICA DI RESO.
  • POSSO ANNULLARE IL MIO ORDINE?
  • CI SPIACE MA, UNA VOLTA CONFERMATO, L'ORDINE VIENE PROCESSATO AUTOMATICAMENTE E NON PUÒ ESSERE CANCELLATO.
    IL PACCO POTRÀ ESSERCI RESTITUITO SEGUENDO LA NOSTRA POLITICA DI RESO.
  • COME FUNZIONANO I CODICI PROMOZIONE?
  • CON I CODICI PROMOZIONALI DI SBU.IT PUOI ACCEDERE A PROMOZIONI E INIZIATIVE ESCLUSIVE.
    PER RICEVERE I CODICI PROMOZIONE, ISCRIVITI ALLA NEWSLETTER. PER USUFRUIRE DI UNA PROMOZIONE, INSERISCI IL CODICE NELL'APPOSITO CAMPO DEL CARRELLO.
    A OGNI ORDINE PUÒ ESSERE APPLICATO UN SOLO CODICE PROMOZIONE.
    SE IL CODICE RISULTA NON VALIDO, VERIFICA DALLA NEWSLETTER RICEVUTA LE DATE DI VALIDITÀ E LE CATEGORIE A CUI LA PROMOZIONE SI APPLICA.

ASSISTENZA TECNICA

  • IL NOSTRO SITO VIENE VISUALIZZATO AL MEGLIO CON LE ULTIME VERSIONI DEI PRINCIPALI BROWSER.
    ASSICURATI DI AVER INSTALLATO LA VERSIONE PIÙ AGGIORNATA DEI BROWSER CHE USI ABITUALMENTE.

    IN CASO DI PROBLEMI CON LA NAVIGAZIONE, TI SUGGERIAMO DI:

    1) ELIMINARE I COOKIES E I FILE TEMPORANEI DAL TUO COMPUTER
    2) VERIFICARE CHE JAVASCRIPT SIA ATTIVATO.

    SE IL PROBLEMA PERSISTE, TI INVITIAMO A CONTATTARCI E A INDICARCI:

    1) IL SISTEMA OPERATIVO CHE STAI USANDO (WINDOWS, MAC, ECC.)
    2) INTERNET BROWSER E VERSIONE UTILIZZATA (INTERNET EXPLORER, FIREFOX, SAFARI,...)
    3) L'INDIRIZZO A CUI STAI TENTANDO DI ACCEDERE (PER ESEMPIO, WWW.SBU.IT).
  • PERCHÉ ALCUNI ARTICOLI CHE HO AGGIUNTO AL CARRELLO SONO SPARITI?
  • FINO A QUANDO L'ORDINE NON È COMPLETATO, GLI ARTICOLI AGGIUNTI AL CARRELLO RESTANO DISPONIBILI SUL SITO E POSSONO ESSERE ACQUISTATI DA ALTRI CLIENTI.
    SE DOVESSE CAPITARE, PRIMA DI CONCLUDERE L'ORDINE RICEVERAI UN MESSAGGIO DI NOTIFICA PER GLI ARTICOLI CHE NON SONO PIÙ DISPONIBILI.
  • TO MAKE PURCHASES ON SBU.IT YOU MUST REGISTER FIRST AND YOU MUST LOG IN WITH YOUR ACCOUNT.
  • ITEM SEARCH
  • TO EASILY BROWSE OUR CATALOG, SELECT A CATEGORY FROM THE NAVIGATION MENU OR BROWSE OUR SELECTIONS ON THE HOMEPAGE.
  • PRODUCT INFORMATION
  • ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM.
    CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.
    IN ORDER TO HAVE FURTHER DETAILS ON THE ITEM AND ITS WEARABILITY, CUSTOMERS CAN WRITE AN EMAIL TO shop@SBU.IT
  • PRICES ANS CURRENCIES
  • PRICES SHOWN AND FINAL INVOICES WILL BE IN EURO (EUR) FOR ALL THE SHIPPING COUNTRIES.
    TO ALLOW CUSTOMERS UNDERSTAND THE EURO PRICES ACCURACY IN THEIR OWN CURRENCY, SBU.IT ALSO SHOWS THE PRICES IN SEVERAL CURRENCIES, WHICH ARE TO BE INTENDED AS MERELY INDICATIVE.
    THE FINAL AMOUNT ON CREDIT CARDS MAY VARY BASED ON THE FLUCTUATIONS OF CURRENCY AND OF THE BANK COMMISSIONS.
    SBU.IT KINDLY SUGGESTS CUSTOMERS TO CONTACT THEIR BANK AND BE ADVISED ABOUT THE VALUE OF THE PRICES’ CONVERSION AND ABOUT THE BANK COMMISSIONS RELATED TO THE TRANSACTION.
    CREDIT CARDS WILL BE CHARGED IN EURO (EUR), AND THE FINAL PRICE WILL BE CALCULATED AND CHARGED BY APPLYING THE EXCHANGE RATE SPECIFIC OF THE DAY OF THE TRANSACTION.

HOW TO ORDER

  • 1) FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT
    2) ADD THE PRODUCT TO YOUR SHOPPING BAG
    3) ONCE YOU HAVE FINISHED SHOPPING, CLICK ON SHOPPING BAG
    4) SELECT A PAYMENT METHOD
    5) ENTER YOUR SHIPPING DETAILS AND ON THE FOLLOWING PAGE, YOUR PAYMENT DETAILS
    6) CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK "BUY NOW".
    7) YOU WILL BE REDIRECTED ON GESTPAY SECURE PAYMENT GATEWAY TO COMPLETE YOUR PURCHASE

    AFTER A FEW MINUTES YOU WILL RECEIVE CONFIRMATION E-MAIL WITH THE DETAILS OF YOUR ORDER. FROM THIS MOMENT ON OUR WAREHOUSE WILL TAKE CARE OF EVERYTHING AND AS SOON AS THE ORDER SHIPS WE WILL NOTIFY YOU WITH ANOTHER CONFIRMATION E-MAIL.
  • CAN I SHOP FROM MY MOBILE DEVICE?
  • OF COURSE! YOU CAN NAVIGATE THE MOBILE-OPTIMIZED VERSION OF OUR WEBSITE.
  • ORDERS PROCESSING
  • SBU.IT RESERVES THE RIGHT TO REFUSE AN ORDER IN THE CASE IN WHICH GESTPAY DOES NOT OBTAIN THE APPROVAL FROM CUSTOMER’S BANK.
    ONCE AN ORDER MADE OF AVAILABLE ITEMS HAS BEEN PLACED, THE ORDER AND ANY OTHER INFORMATION PROVIDED CANNOT BE CHANGED.
    ORDERS PLACED SEPARATELY WILL BE DISPATCHED SEPARATELY.
    SBU.IT RESERVES THE RIGHT TO DELAY ANY SHIPMENT IN CASE SBU.IT CANNOT PROPERLY PROCESS ORDERS DUE TO ANY REASONABLE CAUSES THAT ARE IRRELEVANT TO SBU.IT’S CONTROL.
    PLEASE NOTE THAT DURING SEASONAL SALES AND PROMOTIONAL SALES, DELAYS CAN OCCUR IN THE ORDERS’ PROCESSING.
    SBU.IT RESERVES THE RIGHT TO REFUSE TO PROCESS ORDERS AND/OR SERVICE IN ANY MOMENT.
  • ORDER STATUS
  • ORDER BEING PREPARED: THE ORDER HAS BEEN CONFIRMED AND WE HAVE ALREADY SENT A CONFIRMATION E-MAIL WITH THE ORDER NUMBER.

    ORDER HAS SHIPPED: AS SOON AS THE ORDER IS SHIPPED FROM OUR WAREHOUSE, WE WILL SEND YOU A CONFIRMATION E-MAIL WITH THE TRACKING NUMBER TO TRACK THE DELIVERY.

    IT IS POSSIBLE TO CHECK THE ORDER STATUS AT ANY TIME BY ENTERING THE ORDER PAGE.
    REGISTERED USERS CAN ALSO FIND ALL INFORMATION RELATED TO THEIR ORDERS IN THE MY ACCOUNT AREA.
    BY LOGGING INTO THE PERSONAL AREA, INTO THE ORDERS’ SECTION, AND BY CLICKING ON EACH ORDER, IT IS POSSIBLE TO READ THE GIVEN TRACKING NUMBER.
    SBU.IT SUGGESTS CUSTOMERS TO VISIT DHL WEBSITE IN ORDER TO MONITOR THE STATUS OF THE ORDER.
  • MORE THAN 24 HOURS HAVE PASSED AND I STILL HAVEN'T RECEIVED AN ORDER CONFIRMATION E-MAIL. WHAT SHOULD I DO?
  • CHECK YOUR SPAM FOLDER AND MAKE SURE THAT THE ADDRESS shop@SBU.IT IS IN THE SAFE SENDERS LIST OF YOUR E-MAIL ACCOUNT.
    THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS.
    IF THIS DOESN'T WORK PLEASE CONTACT US AS THERE MAY BE ERRORS WITH THE EMAIL ADDRESS YOU REGISTERED WITH.
  • CAN I CHANGE MY ORDER AND ADD OTHER PRODUCTS OR REMOVE THEM?
  • UNFORTUNATELY NOT.
    EACH ORDER IS PROCESSED AUTOMATICALLY AND ONCE IT HAS BEEN CONFIRMED, IT IS NOT POSSIBLE TO MODIFY THE DETAILS.
    TO PURCHASE ADDITIONAL ITEMS, YOU MUST PLACE A NEW ORDER.
    TO RETURN ANY ITEMS PLEASE REFER TO OUR RETURN POLICY.
  • CAN I CANCEL MY ORDER?
  • WE ARE SORRY, BUT ONCE AN ORDER HAS BEEN CONFIRMED, IT IS PROCESSED AUTOMATICALLY AND CANNOT BE CANCELED.
    THE PACKAGE CAN BE RETURNED AS INDICATED IN OUR RETURN POLICY.
  • HOW DO PROMOTIONAL CODES WORK?
  • THE PROMOTIONAL CODES OF SBU.IT GIVE YOU ACCESS TO EXCLUSIVE OFFERS.
    TO RECEIVE PROMOTIONAL CODES, SUBSCRIBE TO NEWSLETTER.
    TO TAKE ADVANTAGE OF A PROMOTION, ENTER THE CODE IN THE APPROPRIATE FIELD AT CHECKOUT AND CLICK "APPLY".
    ONLY ONE PROMOTIONAL CODE CAN BE USED FOR EACH ORDER.

    IF THE CODE DOESN'T WORK PLEASE DOUBLE CHECK THE DATES OF THE PROMOTION AND WHICH PRODUCTS AND CATEGORIES IT CAN BE APPLIED TO FROM THE NEWSLETTER.

TECHNICAL HELP

  • OUR WEBSITE IS BEST VIEWED WITH THE LATEST VERSIONS OF THE MAJOR BROWSERS.
    MAKE SURE THAT YOU HAVE INSTALLED THE MOST UPDATED VERSIONS OF THE BROWSERS THAT YOU MOST FREQUENTLY USE.

    IF YOU EXPERIENCE NAVIGATION PROBLEMS, WE SUGGEST THAT YOU:
    1) ELIMINATE ANY COOKIES AND TEMPORARY FILES FROM YOUR COMPUTER
    2) CHECK THAT JAVASCRIPT IS ENABLED.

    IF THE PROBLEM PERSISTS, PLEASE CONTACT US WITH THE FOLLOWING DETAILS:
    1) YOUR OPERATING SYSTEM (WINDOWS, MAC, ETC.)
    2) INTERNET BROWSER AND VERSION (INTERNET EXPLORER, FIREFOX, SAFARI,...)
    3) THE URL THAT YOU WERE TRYING TO ACCESS (FOR EXAMPLE, WWW.SBU.IT).
  • WHY HAVE ITEMS THAT I ADDED TO MY SHOPPING BAG DISAPPEARED?
  • UNTIL AN ORDER IS CONCLUDED, ITEMS ADDED TO YOUR SHOPPING BAG REMAIN AVAILABLE ON THE WEBSITE AND CAN THEREFORE BE PURCHASED BY OTHER CUSTOMERS.
    IF THIS SHOULD HAPPEN BEFORE YOU COMPLETE YOUR ORDER, YOU WILL RECEIVE A NOTIFICATION THAT THE ITEMS ARE NO LONGER AVAILABLE.
  • TO MAKE PURCHASES ON SBU.IT YOU MUST REGISTER FIRST AND YOU MUST LOG IN WITH YOUR ACCOUNT.
  • ITEM SEARCH
  • TO EASILY BROWSE OUR CATALOG, SELECT A CATEGORY FROM THE NAVIGATION MENU OR BROWSE OUR SELECTIONS ON THE HOMEPAGE.
  • PRODUCT INFORMATION
  • ON EACH PRODUCT PAGE, YOU WILL FIND ALL AVAILABLE SIZES AND COLORS, A DESCRIPTION AND THE COMPOSITION OF THE ITEM.
    CLICK ON THE PRODUCT IMAGE TO ZOOM IN AND SEE ALL OF THE DETAILS.
    IN ORDER TO HAVE FURTHER DETAILS ON THE ITEM AND ITS WEARABILITY, CUSTOMERS CAN WRITE AN EMAIL TO shop@SBU.IT
  • PRICES ANS CURRENCIES
  • PRICES SHOWN AND FINAL INVOICES WILL BE IN EURO (EUR) FOR ALL THE SHIPPING COUNTRIES.
    TO ALLOW CUSTOMERS UNDERSTAND THE EURO PRICES ACCURACY IN THEIR OWN CURRENCY, SBU.IT ALSO SHOWS THE PRICES IN SEVERAL CURRENCIES, WHICH ARE TO BE INTENDED AS MERELY INDICATIVE.
    THE FINAL AMOUNT ON CREDIT CARDS MAY VARY BASED ON THE FLUCTUATIONS OF CURRENCY AND OF THE BANK COMMISSIONS.
    SBU.IT KINDLY SUGGESTS CUSTOMERS TO CONTACT THEIR BANK AND BE ADVISED ABOUT THE VALUE OF THE PRICES’ CONVERSION AND ABOUT THE BANK COMMISSIONS RELATED TO THE TRANSACTION.
    CREDIT CARDS WILL BE CHARGED IN EURO (EUR), AND THE FINAL PRICE WILL BE CALCULATED AND CHARGED BY APPLYING THE EXCHANGE RATE SPECIFIC OF THE DAY OF THE TRANSACTION.

HOW TO ORDER

  • 1) FROM THE ITEM PAGE, SELECT THE DESIRED COLOR AND SIZE OF THE PRODUCT
    2) ADD THE PRODUCT TO YOUR SHOPPING BAG
    3) ONCE YOU HAVE FINISHED SHOPPING, CLICK ON SHOPPING BAG
    4) SELECT A PAYMENT METHOD
    5) ENTER YOUR SHIPPING DETAILS AND ON THE FOLLOWING PAGE, YOUR PAYMENT DETAILS
    6) CHECK THAT THE INFORMATION YOU ENTERED IS CORRECT AND CLICK "BUY NOW".
    7) YOU WILL BE REDIRECTED ON GESTPAY SECURE PAYMENT GATEWAY TO COMPLETE YOUR PURCHASE

    AFTER A FEW MINUTES YOU WILL RECEIVE CONFIRMATION E-MAIL WITH THE DETAILS OF YOUR ORDER. FROM THIS MOMENT ON OUR WAREHOUSE WILL TAKE CARE OF EVERYTHING AND AS SOON AS THE ORDER SHIPS WE WILL NOTIFY YOU WITH ANOTHER CONFIRMATION E-MAIL.
  • CAN I SHOP FROM MY MOBILE DEVICE?
  • OF COURSE! YOU CAN NAVIGATE THE MOBILE-OPTIMIZED VERSION OF OUR WEBSITE.
  • ORDERS PROCESSING
  • SBU.IT RESERVES THE RIGHT TO REFUSE AN ORDER IN THE CASE IN WHICH GESTPAY DOES NOT OBTAIN THE APPROVAL FROM CUSTOMER’S BANK.
    ONCE AN ORDER MADE OF AVAILABLE ITEMS HAS BEEN PLACED, THE ORDER AND ANY OTHER INFORMATION PROVIDED CANNOT BE CHANGED.
    ORDERS PLACED SEPARATELY WILL BE DISPATCHED SEPARATELY.
    SBU.IT RESERVES THE RIGHT TO DELAY ANY SHIPMENT IN CASE SBU.IT CANNOT PROPERLY PROCESS ORDERS DUE TO ANY REASONABLE CAUSES THAT ARE IRRELEVANT TO SBU.IT’S CONTROL.
    PLEASE NOTE THAT DURING SEASONAL SALES AND PROMOTIONAL SALES, DELAYS CAN OCCUR IN THE ORDERS’ PROCESSING.
    SBU.IT RESERVES THE RIGHT TO REFUSE TO PROCESS ORDERS AND/OR SERVICE IN ANY MOMENT.
  • ORDER STATUS
  • ORDER BEING PREPARED: THE ORDER HAS BEEN CONFIRMED AND WE HAVE ALREADY SENT A CONFIRMATION E-MAIL WITH THE ORDER NUMBER.

    ORDER HAS SHIPPED: AS SOON AS THE ORDER IS SHIPPED FROM OUR WAREHOUSE, WE WILL SEND YOU A CONFIRMATION E-MAIL WITH THE TRACKING NUMBER TO TRACK THE DELIVERY.

    IT IS POSSIBLE TO CHECK THE ORDER STATUS AT ANY TIME BY ENTERING THE ORDER PAGE.
    REGISTERED USERS CAN ALSO FIND ALL INFORMATION RELATED TO THEIR ORDERS IN THE MY ACCOUNT AREA.
    BY LOGGING INTO THE PERSONAL AREA, INTO THE ORDERS’ SECTION, AND BY CLICKING ON EACH ORDER, IT IS POSSIBLE TO READ THE GIVEN TRACKING NUMBER.
    SBU.IT SUGGESTS CUSTOMERS TO VISIT DHL WEBSITE IN ORDER TO MONITOR THE STATUS OF THE ORDER.
  • MORE THAN 24 HOURS HAVE PASSED AND I STILL HAVEN'T RECEIVED AN ORDER CONFIRMATION E-MAIL. WHAT SHOULD I DO?
  • CHECK YOUR SPAM FOLDER AND MAKE SURE THAT THE ADDRESS shop@SBU.IT IS IN THE SAFE SENDERS LIST OF YOUR E-MAIL ACCOUNT.
    THIS WILL PREVENT THE ANTI-SPAM FILTER FROM BLOCKING FUTURE COMMUNICATIONS.
    IF THIS DOESN'T WORK PLEASE CONTACT US AS THERE MAY BE ERRORS WITH THE EMAIL ADDRESS YOU REGISTERED WITH.
  • CAN I CHANGE MY ORDER AND ADD OTHER PRODUCTS OR REMOVE THEM?
  • UNFORTUNATELY NOT.
    EACH ORDER IS PROCESSED AUTOMATICALLY AND ONCE IT HAS BEEN CONFIRMED, IT IS NOT POSSIBLE TO MODIFY THE DETAILS.
    TO PURCHASE ADDITIONAL ITEMS, YOU MUST PLACE A NEW ORDER.
    TO RETURN ANY ITEMS PLEASE REFER TO OUR RETURN POLICY.
  • CAN I CANCEL MY ORDER?
  • WE ARE SORRY, BUT ONCE AN ORDER HAS BEEN CONFIRMED, IT IS PROCESSED AUTOMATICALLY AND CANNOT BE CANCELED.
    THE PACKAGE CAN BE RETURNED AS INDICATED IN OUR RETURN POLICY.
  • HOW DO PROMOTIONAL CODES WORK?
  • THE PROMOTIONAL CODES OF SBU.IT GIVE YOU ACCESS TO EXCLUSIVE OFFERS.
    TO RECEIVE PROMOTIONAL CODES, SUBSCRIBE TO NEWSLETTER.
    TO TAKE ADVANTAGE OF A PROMOTION, ENTER THE CODE IN THE APPROPRIATE FIELD AT CHECKOUT AND CLICK "APPLY".
    ONLY ONE PROMOTIONAL CODE CAN BE USED FOR EACH ORDER.

    IF THE CODE DOESN'T WORK PLEASE DOUBLE CHECK THE DATES OF THE PROMOTION AND WHICH PRODUCTS AND CATEGORIES IT CAN BE APPLIED TO FROM THE NEWSLETTER.

TECHNICAL HELP

  • OUR WEBSITE IS BEST VIEWED WITH THE LATEST VERSIONS OF THE MAJOR BROWSERS.
    MAKE SURE THAT YOU HAVE INSTALLED THE MOST UPDATED VERSIONS OF THE BROWSERS THAT YOU MOST FREQUENTLY USE.

    IF YOU EXPERIENCE NAVIGATION PROBLEMS, WE SUGGEST THAT YOU:
    1) ELIMINATE ANY COOKIES AND TEMPORARY FILES FROM YOUR COMPUTER
    2) CHECK THAT JAVASCRIPT IS ENABLED.

    IF THE PROBLEM PERSISTS, PLEASE CONTACT US WITH THE FOLLOWING DETAILS:
    1) YOUR OPERATING SYSTEM (WINDOWS, MAC, ETC.)
    2) INTERNET BROWSER AND VERSION (INTERNET EXPLORER, FIREFOX, SAFARI,...)
    3) THE URL THAT YOU WERE TRYING TO ACCESS (FOR EXAMPLE, WWW.SBU.IT).
  • WHY HAVE ITEMS THAT I ADDED TO MY SHOPPING BAG DISAPPEARED?
  • UNTIL AN ORDER IS CONCLUDED, ITEMS ADDED TO YOUR SHOPPING BAG REMAIN AVAILABLE ON THE WEBSITE AND CAN THEREFORE BE PURCHASED BY OTHER CUSTOMERS.
    IF THIS SHOULD HAPPEN BEFORE YOU COMPLETE YOUR ORDER, YOU WILL RECEIVE A NOTIFICATION THAT THE ITEMS ARE NO LONGER AVAILABLE.
* Consegna express gratuita per ordini superiori a 199 € * Free express delivery on orders over € 199 * €199以上のお買い上げで送料無料
Strategic Business Unit SBU JeansSBU JeansSBU Jeans Sbu MagazineSbu MagazineSbu Magazine
* Spedizione gratuita per ordini di almeno € 199 * Free express delivery on orders over € 199 * €199以上のお買い上げで送料無料