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Customer Care
Shopping Bag (0)

商品がありません

To be determined 送料
EUR 0.00
EUR 0.00 合計

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商品がショッピングカートに正常に追加されました
サイズ
数量
合計
あなたのカートの中のアイテム:%d [/ 1] あなたのカートには1つのアイテムがあります。
製品総数
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EUR 0.00
合計
  • ショッピング

    • To make purchases on SBU.IT you must register first and you must log in with your account.
    • Item search
    • To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage.
    • Product information
    • On each product page, you will find all the available sizes, a description and the composition of the item.
      Click on the product image to zoom in and see all of the details.
      In order to have further details on the item and its wearability, customers can write an email to shop@SBU.IT
    • Prices ans currencies
    • Prices shown and final invoices will be in euro (eur) for all the shipping countries.
      To allow customers understand the euro prices accuracy in their own currency, SBU.IT also shows the prices in several currencies, which are to be intended as merely indicative.
      The final amount on credit cards may vary based on the fluctuations of currency and of the bank commissions.
      SBU.IT kindly suggests customers to contact their bank and be advised about the value of the prices’ conversion and about the bank commissions related to the transaction.
      Credit cards will be charged in euro (eur), and the final price will be calculated and charged by applying the exchange rate specific of the day of the transaction.

    how to order

    • 1) From the item page, select the desired size of the product
      2) Add the product to your shopping bag
      3) Once you have finished shopping, click on "bag"
      4) Verify all the products and quantities
      5) Login to your account or create a new one
      6) Enter your shipping details and accept the terms and conditions
      7) Click on "Pay with credit card".
      8) You will be redirected on gestpay secure payment gateway to complete your purchase.

      After a few minutes you will receive confirmation e-mail with the details of your order. from this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.
    • Can i shop from my mobile device?
    • Of course! you can navigate the mobile-optimized version of our website.
    • Orders processing
    • SBU.IT reserves the right to refuse an order in the case in which gestpay does not obtain the approval from customer’s bank.
      Once an order made of available items has been placed, the order and any other information provided cannot be changed.
      Orders placed separately will be dispatched separately.
      SBU.IT reserves the right to delay any shipment in case SBU.IT cannot properly process orders due to any reasonable causes that are irrelevant to SBU.IT’s control.
      Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing.
      SBU.IT reserves the right to refuse to process orders and/or service in any moment.
    • Order status
    • It is possible to check the order status at any time by entering the order page.
      Registered users can also find all information related to their orders in the my account area.
      By logging into the personal area, into the orders’ section, and by clicking on each order, it is possible to read the given tracking number.
      SBU.IT suggests customers to visit dhl website in order to monitor the status of the order.
    • More than 24 hours have passed and i still haven't received an order confirmation e-mail. what should i do?
    • Check your spam folder and make sure that the address shop@SBU.IT is in the safe senders list of your e-mail account.
      This will prevent the anti-spam filter from blocking future communications.
      If this doesn't work please contact us as there may be errors with the email address you registered with.
    • Can i change my order and add other products or remove them?
    • Unfortunately not.
      Each order is processed automatically and once it has been confirmed, it is not possible to modify the details.
      To purchase additional items, you must place a new order.
      To return any items please refer to our return policy.
    • Can i cancel my order?
    • We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled.
      The package can be returned as indicated in our return policy.
    • How do promotional codes work?
    • The promotional codes of SBU.IT give you access to exclusive offers.
      To receive promotional codes, subscribe to newsletter.
      To take advantage of a promotion, enter the code in the appropriate field at checkout and click "apply".
      Only one promotional code can be used for each order.

      If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

    Technical help

    • Our website is best viewed with the latest versions of the major browsers.
      Make sure that you have installed the most updated versions of the browsers that you most frequently use.

      If you experience navigation problems, we suggest that you:
      1) Eliminate any cookies and temporary files from your computer
      2) Check that javascript is enabled.

      If the problem persists, please contact us with the following details:
      1) Your operating system (windows, mac, etc.)
      2) Internet browser and version (internet explorer, firefox, safari,...)
      3) The url that you were trying to access (for example, www.SBU.IT).
    • Why have items that i added to my shopping bag disappeared?
    • Until an order is concluded, items added to your shopping bag remain available on the website and can therefore be purchased by other customers.
      If this should happen before you complete your order, you will receive a notification that the items are no longer available.